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MOE911 Mobile App (103)
1. MOE911 BASIC
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Introductions
MOE911 Mobile App (103)
Instructions on how to use and access training on your mobile device.

*** PLEASE CHECK WITH YOUR AGENCY POLICY ON USING PERSONAL PHONES FOR WORK RELATED BUSINESS***
6 Pillars of Character: Daily Activity (CIC-2)
1. MOE911 BASIC
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Character In Crisis
6 Pillars of Character: Daily Activity (CIC-2)
This course targets high priority behavior challenges that often occur during and after critical incidents and teaches how to thrive while coping with continuous situational stress. Based on the Six Pillars of Character, this course motivates...
Noticing Situational Stress & Developing Coping Skills (CIC-3)
1. MOE911 BASIC
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Character In Crisis
Noticing Situational Stress & Developing Coping Skills (CIC-3)
CIC TRACK targets high priority behavior challenges that often occur during and after critical incidents and teaches how to thrive while coping with continuous situational stress. Based on the Six Pillars of Character, this course motivates...
PEER SUPPORT: Daily Activity (CIC-4)
1. MOE911 BASIC
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Character In Crisis
PEER SUPPORT: Daily Activity (CIC-4)


PEER SUPPORT: Daily Activity

1. Start your day by connecting with your peers through a quick check-in. Share how you’re feeling and what you hope to achieve today.
2. Participate in a group discussion or forum where you can offer support or share...
Change Management Intro (CM-1)
1. MOE911 BASIC
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Change Management
Change Management Intro (CM-1)
35 minute intro: Change Management Basics in the PSAP environment
Preparing your PSAP teams for known changes and the unexpected; In a world where technology, staffing and community are ever-changing, your managers must learn more than just...
Change Mgt: Planning for Known Changes (CM-2)
1. MOE911 BASIC
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Change Management
Change Mgt: Planning for Known Changes (CM-2)
Preparing your PSAP teams for known changes and the unexpected; In a world where technology, staffing and community are ever-changing, your managers must learn more than just processes, policies & tactical components. They need to learn about...
Communications and Cyber Resiliency Toolkit (cs100)
Cybersecurity
Communications and Cyber Resiliency Toolkit (cs100)
The ability to maintain voice and data communications at all times is critical for public safety agencies to perform their life-saving missions. By establishing resiliency measures, public safety communications can better withstand potential...
Practicing Positivity (CSA03)
Customer Service
Practicing Positivity (CSA03)
Positivity is great! When you’re positive, you lift everyone around you. You create positive energy that affects everybody you interact with, making everything you do seem easier. The opposite is also true. Negativity will make you unhappy and...
Purpose and Goal Setting (CWP-1 & CWP-2)
1. MOE911 BASIC
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Communications with Purpose
Purpose and Goal Setting (CWP-1 & CWP-2)


Purpose and goal setting is essential for guiding individuals and organizations towards achieving their desired outcomes. It involves defining clear, actionable objectives that align with one's values and aspirations. Establishing a purpose...
Morale Boosters and Character Based Communications (CWP-3 & CWP-4)
1. MOE911 BASIC
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Communications with Purpose
Morale Boosters and Character Based Communications (CWP-3 & CWP-4)


Morale boosters and character-based communications are essential components in fostering a positive and productive workplace environment. Morale boosters consist of activities or initiatives designed to enhance employee spirit, engagement, and...

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